Effective date: Not yet formally dated. This policy reflects the platform's practices as of its current early-stage (MVP) release; a specific effective date will be added once the platform reaches general availability.
1. About Jantar AI
Jantar AI is an early-stage SaaS product providing restaurants with an AI chat assistant, table booking, and related admin tools. Our Pricing page describes the plans currently on offer.
2. Billing through Paddle
Subscriptions are billed through Paddle, our payment provider. Paddle collects and processes your payment details directly, and issues the receipt for your purchase. See our Terms of Service and Privacy Policy for more on how Paddle-powered checkout works today.
3. General refund position
Because Jantar AI is a digital SaaS service delivered immediately on subscription, subscription payments are generally non-refundable once processed. We may make an exception where a refund is required by applicable law, or where Jantar AI and/or Paddle approves a refund at its discretion for a particular case.
4. Think you were charged incorrectly?
If you believe you were charged incorrectly, contact us at rankoutreachhub@gmail.com.
5. What to include in your request
To help us look into your request, please include:
- The account or customer name the charge was made under.
- Your Paddle transaction ID or receipt information, if you have it available.
- A short explanation of why you're requesting a refund.
6. How requests are reviewed
Refund requests are reviewed individually — there is no automated refund system today. We do not promise a specific refund timeframe, since this depends on the individual case and, where applicable, on Paddle's own review as the merchant of record for the transaction.
7. Cancelling your subscription
There is no automated, self-service cancellation or refund process yet. Until this is built, cancellation requests are handled the same way as refund requests — by emailing us at the address above — and are actioned manually by our team, consistent with how subscription access is currently provisioned (see Section 8 of our Terms of Service).
8. Changes to this policy
We may update this policy as the platform's practices change — for example, once an automated refund or cancellation process is introduced. We encourage you to review this page periodically.
9. Contact
Questions about this policy or a specific charge can be sent to: rankoutreachhub@gmail.com.
Registered business address: Not currently published. Jantar AI is an early-stage (MVP) platform and does not yet have a registered business address or company registration number to disclose here. For any correspondence, please use the contact email above.